Payments, Confirmations, Inclusions & Cancellations
Q: What's Included with the Package Price?
A: All multi-day trip prices include: ground transportation, shuttles, lodging, meals, wine with dinner, guides, instruction, use of a kayak or raft, and other equipment required for your described trip. Expediciones Chile will pick you up at your trip pick up point and drop you off at your drop off point after the trip is over. When you come through Argentina your trip officially with us begins when you are picked up at your hotel in Trevelin. On Torres de Paine trips your hotel in Punta Arenas. If you are coming to Futaleufu through Chile it begins ends at the Futaleufu airport. If you have problems getting to your pick up point our office is experienced, connected and ready to help you. See the final question on this page.
Q: What's Not Included?
A: International flights. Transportation getting our trip pick up points or traveling back after the trip drop off point is not included. Transportation from one trip drop off to another trip pick up point in the case of combinations trip is not included unless specified in a Custom trip. Flights from Puerto Montt Chile to Futaleufu/Palena Chile airport are not included in the packaged trip prices. Ground transport from Bariloche airport to your hotel in Trevelin is not included, nor are any transports from your airports to the trip pick up point. Trip cost does not include: alcohol (other than wine with dinner), international air or other transportation not specifically detailed in the trip itinerary, or any other travel related expenses such as, but not limited to: entry fees, insurance, visas, passports, medical costs airport taxes, or other transportation costs resulting from a deviation from our itinerary. End of trip gratuities to the guides are also not included.
Q: When do I need to submit my deposit?
A: To secure a trip space, an initial deposit of $400 per person is required for all of our trips. It is very important on Christmas trips and Torres del Paine trips to get this in as soon as possilbe. You may make this payment by credit card (Visa, MasterCard, Discover) at the time of booking. You may wire direct to an Expediciones Chile account. Groups, Travel agents should wire to one of our accounts. Exchile will inform you which one. Please contact our office for the bank account details.
Q: How will I receive my reservation confirmation and what are the next steps?
After your deposit is received an invoice is sent to you. Visit the trip reservation page http://www.exchile.com/TripReservationProcess.html and follow the clearly outlined steps. This is your control panel of trip registration and all information that you will need.
Q: When do I need to pay my balance?
A: Payment in full is due 90 days prior to trip departure and may be paid by check or credit card. For your convenience, we will charge the balance due to your credit card 90 days prior to trip departure (if full payment has not been received). We reserve the right to cancel your reservation if full payment is not collected by the due date.
Q: What if I must cancel my trip reservation?
A: If you must cancel any reservation, the information and reasons regarding the cancellation must be received in writingThe cancellation fee will follow the formula outlined below.
Cancellation Fees & Penalties |
+ 91 days |
61 to 90 days |
60 to 0 days
|
$150.00 fee
|
Full deposit amount |
No Refunds. Transfers
and credits may be possible.
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Our cancellation policy applies in all situations and there will be no exceptions for any reason. Expediciones Chile will not issue refunds for arriving late or departing a trip early. Expediciones Chile is not responsible for any expenses incurred due to travel delays, flight cancellations, or personal illness or injury. If you are concerned about the possibility of having to cancel, we STRONGLY urge you to consider trip cancellation insurance to protect your vacation investment.
Some of the most trying situations we must face as a company are those created by guests needing to make last minute cancellations. Creating a win/win scenario when a guest needs to cancel a reservation a few days prior to a trip departure is not easy. Expediciones Chile goes to great lengths and expense to prepare for a guest's arrival in Patagonia, Chile or Argentina. Our preparations include: reserving flights, scheduling guides, shuttle drivers and equipment, booking lodge and hotel rooms, and numerous other expenses involved in coordinating your trip. Given the circumstances, we generally do not have time to refill the space nor can we afford the financial loss that cancellations cause. Therefore, in deciding whether or not to buy cancellation
insurance, consider the investment you are making in your vacation and whether or not you could afford the loss if you needed to cancel.
Q: What if I want to change my trip date?
A: Instead of cancelling a trip it may be possible to reschedule on another week. If you decide to change your trip date the following policies and fees apply. Transfer requests are required in writing. All transfer requests are subject to space availablity and are not guaranteed.
Transfer Policies and Fees |
+90 days |
90 to 61 days |
90 to 61 days |
60 to 0 days |
No Fee or Penalty
|
Within the same season
$100.00 |
Transfer to next season
$150.00
|
Current season or following season $200.00 |
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Q: What if other problems arise during my trip?
Limits of Liability - Expediciones Chile will use all of their resources, and connections, to help solve any, and all, travel issues that might occur during your trip. However; we cannot be held responsible, financially or otherwise, for injury, loss or damage, to property and/or person, resulting from acts beyond our control, such as: Natural disasters, flight schedule interruptions, cancellations, strikes, quarantines, theft, vandalism, civil unrest, terrorism, government changes in rules and regulations, and any other problem of a similar nature, not specifically listed. In addition, the costs of delays are not the responsibility of Expediciones Chile. Trips can be delayed by: Bad weather, road conditions, river levels, trail conditions, transportation problems, government intervention, sickness, or other factors beyond the control of Expediciones Chile. We publish trip prices well in advance of actual departure dates; because of this, we may be faced with the need to pass those increases to our Guests. You have our promise that we will work diligently to solve any such problems and limit the impact to our Guests – but, if an increase is warranted, we will notify you in writing of such changes as early as possible. It is because of these risks that we strongly encourage trip insurance, to guard against such unfortunate realities.