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Pre-Trip Information & Frequently Asked Questions.

Safety
1. How safe is it to travel in Chile and Argentina?
2. How safe are our adventures?

Health
1. What immunizations are required for Chile and Argentina?
2. Is the food and water safe to eat and drink in Chile and Argentina?
3. What should I do to physically prepare for my trip?
4. What kind of Hospitals and Medical facilities are in Patagonia?

Visa Fees and Travel
1. Why is it recommend traveling through Argentina to get to the Futaleufu Chile?
2. Do I need to pay a fee or get a Visa to enter Chile or Argentina?
3. What will happen when I arrive at the airport in Buenos Aires, Bariloche,
Esquel,
Calafate, Santiago, Puerto Montt, or Punta Arenas?
4. Who do I contact in case something unexpected happens on my trip?

Currency Questions
1. How much money do I need to bring on this trip?
2. Are US dollars accepted in Argentina?
3. Are US dollars accepted in Chile?
4. Should I take cash, travelers checks or credit cards?
5. Are there ATMS available?
6. Are tips of the staff and guides required?

Lodging Questions
1. What do I do when I arrive at my destination trip pick-up point?
2. What if I am staying overnight in Punta Arenas, Chile or Calafate, Argentina?

Insurance Questions
1. Does my trip cost cover Travel Insurance?
2. Do I need Travel Insurance for my trip?
3. Where can I buy Travel & Cancellation Insurance for my trip?

Cultural Questions
1. How can I best fit in with the Chilean culture?
2. What is Argentina Cusine like?
3. What is Chilean cuisine like?
4. I want to purchase souvenirs. What are the opportunities for shopping in Chile and Argentina?
5. What is the Culture of Expediciones Chile?

General Questions
1. Can I use my electrical appliances in Chile?
2. What time zone is Chile in?
3. What time zone is Argentina in?
4. Is smoking allowed on your trips?
5. Is there telephone and internet available on the trip?
6. What will the weather be like in Chile?
7. How do I get a package to Futaleufu the fastest and most secure way possible?


Safety

1. How safe is it to travel in Chile and Argentina?

Both Chile and Argentina are safe countries to travel.  The infrastructure, especially in Argentina, allows for efficient and safe travel throughout.  However, as with any foreign travel one should use caution when walking around large cities at night, moving through big city bus stations, and transferring from one airport to another. Never leave your bag unattended and be cautious if approached by strangers. We encourage taking taxis, day or night. Don't walk around the streets by yourself at night, and if one does, do it in the company of fellow travelers. In the remote areas like Trevelin, Argentina and Futaleufu, Chile...not only is it safe, but the people are incredibly helpful and friendly as well.



2. How safe are our adventures?

We take great care in hand selecting our guides and administrative staff.  All of our guides are trained in first aid and white water rescue techniques.  We consider our guides some of the best in the industry and we have a extensive re-training program each season.  During our adventures we always place safety of our guests as our number one priority.  We use extreme caution and all safety precautions when on the river or in the back country.  Please understand that there is always a risk in adventure sports, and the Futaleufu is unlike many other rivers of the world that you might have experienced.  We always do our best to ensure safe passage we cannot guarantee an accident won’t happen. In our 25 years of operation in Patagonia Expediciones Chile has never had a serious accident.  We are very proud of our safety record and will continue to operate our adventures with safety as our number one priority.

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Health Questions

1. What immunizations are required to enter Argentina and Chile?

No immunizations are required at this time to enter Argentina or Chile. Check with the CDC for any updates.  

2. Is the food and water safe to drink and eat in Argentina and Chile?

All of the water is pure and delicious in the Futaleufu region both at our Campo Tres Monjas and CondorNest ranch. En-route getting to Patagonia, we recommend drinking bottled water and eating only well cooked food.  All of our food is safe and hygienically prepared by an experienced staff. Over the past twenty years, we have not had problems with food and water.


3. What should I do to physically prepare for my trip?

Our programs are designed for the active traveler unless otherwise specified. We are not at high altitudes. We recommend working out at least 2-3 times a week with a program that strikes a good balance between flexibility, anaerobic and aerobic training. Work on upper body strength either by lifting light weights, rowing, swimming and general calisthenics. Take one's training program seriously. A trek in Patagonia requires a lot more physical preparation than most vacations. Many days will involve hiking between five to six hours a day. Although the hikes themselves are not particularly strenuous, their length and challenging terrain will be more taxing than expected. Reasonable health and physical condition are necessities for enjoying such an experience.  The Andes to The Ocean trips require hunger for a unique experience, fitness, and mental toughness.


4. What kind of Hospitals and Medical facilities are in Patagonia?

Please be aware that hospital facilities for serious medical problems may, at times, be several hours away.  A doctor is may not always be available, and evacuation can be prolonged, difficult, and expensive, especially in Torres del Paine and Las Glaciares National Parks. There is a small local hospital in the town of Futaleuf and a doctor is always available, but more serious cases may require medical evacuation to a larger hospital and hour and a half into Argentina.

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Visa Fees and Travel

1. Why is it recommend traveling through Argentina to get to the Futaleufu Chile?

Futaleufu is deep in the Andes, eleven minutes from the border of Argentina. A jetport and bus station are 1.5 hours away in Esquel Argentina (4 flights a week). Aerolineas Argentinas which is a sky miiles partner with Delta services Esquel and the far bigger city of Bariloche 4 hours to the north with up to 12 flights a day. You can get Delta miles or redeem frequent flyer miles for your trip. The transportation system is more developed in this area than on the Chilean side, and we feel transport through Buenos Aires to Esquel or Bariloche and on to Trevelin, Argentina is faster, and easier. There are also more options in case of a late flight or lost baggage. Finally, it is fun to visit and experience two different countries with two unique cultures all in one trip. IF you are already in Chile, there reasonable ways to get to us via Puerto Montt Chile.


2. Do I need to pay a fee or get a Visa to enter Chile or Argentina?



IF you are traveling with a passport other than the USA, Canada or Australia check the links below.

For flying into Argentina: http://www.congenargentinany.com/
For flying into Chile: http://www.chile-usa.org/visasgral.htm

Foreigners with passports from the USA ($131 USD life of the passport), Canada (US$70 - single entry) and Australian (US$100 life of the passport) must pay a recipricol pricocity visa fee to enter capital city airports in Buenos Aires Argentina or Santiago Chile. You are not charged if you enter the country at land crossings. IF you enter one country by air and enter the other by land you are not paying an entrance visa fee to both countries, only the country that you entered at their international airport.

When flying into either of the Buenos Aires Argentina airports you must pay in advance online. This allows one to avoid waiting in another line at the airport in Buenos Aires. Use the live link below to pay the reciprocity fee online before traveling to Argentina:
https://virtual.provinciapagos.com.ar/ArgentineTaxes/Registro.aspx Once the payment is received, an electronic receipt will be given (good for 10 years) and passenger would need to show it upon their arrival in Argentina. Lack of such proof of payment will generate the threat of denial of entry for the passenger.

When flying into the Santiago Chile airport you pay your visa fee at the airport.



3. What will happen when I arrive at the airport in Buenos Aires, Bariloche, Esquel, Calafate, Santiago, Puerto Montt, or Punta Arenas?

We have explicit directions of how to make transfers and continue on to your trip pick-up point for each trip in the En-Route Guidance document that is available to print. Usually things go like clockwork getting to your destination. There are available, affordable taxis waiting for use from one transportation center to another, or to one's hotel. If having prepaid taxis waiting at each transportation center sounds appealing, this can be arranged through Gilda, the agent through whom we recommend purchasing your air tickets.


4. Who do I contact in case something unexpected happens on my trip?

Yes, one DOES have friends in South America. Expediciones Chile can be a very powerful and connected ally when things go wrong. Don't hesitate to use us if the going gets tough! IF you have a cell phone that is activated our office can be your guardian angel while traveling. We have local numbers in Chile and Argentina that ring in our office in Futaleufu, Chile. IF you can get to an internet cafe and to our contact us page you will find live skype links to those of us online. If you send an emergency email from that page it sends and email to everyone in our office. Print out the En-Route Guidance document for the numbers in a wallet sized table for you wallet.

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Currency Questions

1. How much money do I need to bring on this trip?

A great deal of money will not be requisite on our trips, just enough for gifts, souvenirs, drinks and any incidental items. If everything is prepaid we recommend taking about $500 to $600 USD depending on how much shopping one will want to do, plus any amount that one may want to give the staff and trip leaders. Try to use your visa card for anything that you can saving your cash. We suggest keeping any cash and financial instruments on your body while traveling. We have a safe at our office and it is safe in your accommodations.

2. Are US dollars accepted in Argentina?

Yes. There is a demand for them. The black market rate on the street is about 18 percent higher than the official rate. Dollars are preferred for bigger items, however, not for snacks, bus tickets or taxi fares. If all reservations are pre-paid, one can travel through Argentina with dollars, a visa card and perhaps $300 USD in Argentine pesos. The national currency in Argentina is the Argentine Peso Click here Currency Converter Argentina >>


3. Are US dollars accepted in Chile?

Generally no; however, in Futaleufu our office we will convert clean dollars into Chilean pesos. Chilean Pesos are beneficial for purchasing at lowest prices for you in the town. In Chile it is called the Chilean Peso Click here Currency Converter Chile >>


4. Should I take cash, travelers checks or credit cards?

Credit cards and US cash are the recommended instruments. A master card and a visa card. Major credit cards are accepted but change money at the Buenos Aires or Santiago airport, if time permits between flights. Expediciones Chile accepts visa card for payment in Futaleufu, and will exchange currency US dollars into pesos as well. US dollars, Argentine pesos can be changed in Futaleufu but not at as a good of rate as in the capital city airports. The bank in Futaleufu will not exchange US Dollars with even minor tears or markings. Exchile will accept dollars in reasonable condition.

5. Are there ATMS available?

ATMs are available in Argentina in Buenos Aires, Esquel, Trevelin, Bariloche, and Calafate. In Chile, in Santiago, Puerto Montt, Puerto Natales and Punta Arenas. We do not advise complete dependency on ATMs. Bring some cash in case an ATM's may be out of cash. It is safer withdraw in a bigger city that has more than one. They accept most major credit cards and some bank cards. There is an ATM in Futaleufu, but it is in the redbanc system. It works only with Master Cards and the Cirrus network. Not visa cards. There are ATMs in Puerto Natales and Calafate.


6. Are tips of the staff and guides required?

In Futaleufu:
Tips we feel are meant to reward exceptional service. They are not an obligation. If one thinks the team worked very hard to make the trip a success it is a nice gesture that will be remembered. Because of the realities of life in Futaleufú and the short season, one's tip has a big impact. We also feel that it means the most when guest gives discreetly it to the employee themselves on the last day of the trip. Traditionally, the amount spent on tips by our guests has varied from 5-10% of the guests trip cost. The median has been approximately 6%. If you want to give the tip to one person to be divided up we recommend giving it to the the head guide or a company manager. Our company policy unless otherwise directed, is to break it down to the guide team working with you receiving 65% and support staff receiving 35%.

In Torres del Paine, tips are handled somewhat differently. Trip members contribute toward a group tip to be shared among the drivers, assistants, cooks and the staff that handles the logistics of the camps and who have assisted during the trip. For that purpose there is a "tip box" at the Eco-camp Torres. We suggest a range of US$6 to US$12 per day depending on the level of satisfaction. Trip members usually tip the trip guide. Typically, individual trip members tip the trip guide $6 to $15 per day, depending on the level of satisfaction. Tips are best paid in US cash or in Chilean pesos (traveler's checks are more difficult for the trekking staff to exchange). US currency in small denominations ($5, $10, $20) is useful for distributing the tips among the entire staff.


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Lodging Questions

1. What do I do when I arrive at my destination trip pick-up point?

Our trips start early in the morning, so it is important to get to the trip pick-up point the night before; eat at a nice restaurant and enjoy a good night's sleep at a recommended hotel. For lodging in Trevelin, one can make the reserves from our web page and pay when one arrives with a visa card. A receipt will be sent and the hotel staff will be awaiting one's arrival. Trevelin is the trip pick-up point for Futaleufu. Exchile will have shared taxis pick up the group he trip starts at 9:00 am the next morning, when a shared taxi picks one up at the hotel. An Expediciones Chile vehicle and representative will meet you at the border.

• In the event of a delay, missed connection, or alternate schedule please call the Expediciones Chile Office through our number in Argentina, or the US number from a US cell phone upon arrival at the hotel in Trevelin. If one does not have an international cell phone, ask the lodge owner to make the call on one's behalf by using our Argentine number.


2. What if I am staying overnight in Punta Arenas, Chile or Calafate, Argentina?

If lodging in Punta Arenas, Chile or Calafate, Argentina in route for a Torres del Paine trekking trip, let our office us know where and which hotel one will be staying through our trip sign up process data base, and our drivers will arrive at the hotel in Punta Arenas around 11:00 AM (Call the staff at the office in Puerto Natales the day before to reconfirm pick-up time). They will arrive at the Calafate hotel at 5:30 am for the trip across the border.

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Insurance Questions


1. Does my trip cost cover Travel Insurance?

The price of the trip does not include insurance for medical coverage, emergency evacuation or trip cancellation/interruption. Travel Insurance is one's own responsibility.  We highly encourage the purchase of insurance for traveling in remote places. Based on our experience, trip cancellation due to unexpected medical circumstances happens often enough to warrant insurance. Additionally, keep in mind that evacuation and medical expenses in remote areas could easily exceed the basic coverage offered by many regular travel insurance schemes.  It is important to check the details of one's policy.


2. Do I need Travel Insurance for my trip?

Travel & Cancellation Insurance is highly recommended.


3. Where can I buy Travel & Cancellation Insurance for my trip?

There are many excellent companies offering Travel Insurance. For the convenience of our guests, it is possible to purchase this Travel Insurance directly from the Expediciones Chile website through Travel Guard International.  Click here to go to our Travel Insurance Page.

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Cultural Questions

1. How can I best fit in with the Chilean culture?

It is important to remember that while traveling to a foreign country, one does so as a visitor and should be willing to adapt to the culture and customs of the local people. Although English is fast becoming an international language, it should not be assumed that everyone will understand or speak English. Should difficulties with communication arise, please ask our guides for assistance. Please be advised that all comforts one may be accustomed to might not be available. Patience and respect are crucial for a successful trip and enriching experience. It is also common for events to arise that place one's own cultural beliefs in contrast with those of one's hosts. On a short trip, one will not learn all, or even most, of the cultural differences. It is possible, however, to learn enough to better understand these differences, and to attune one's behavior to that of others.

2. What is Argentina Cusine like?

The best steaks in the world bar none. In Argentine Patagonia sea food except mountain trout, is not that common. Sophisticated food.

3. What is Chilean cuisine like?

Chile is famous for its many excellent brands of wine, including Undurraga, Cousino Macul, and Concha y Toro, which are exported worldwide. Seafood is abundant and outstanding, particularly exotic shellfish. Local specialties also include humitas (seasoned spiced grated corn wrapped in husks and boiled); empanadas (savory steaming hot meat pies); and cazuela (beef or chicken stew flavored with Chile's unique herbs).

4. I want to purchase souvenirs. What are the opportunities for shopping in Chile and Argentina?

Chile: We have a unique possibility to actually purchase hand made wool products (socks, sweaters, ponchos) from the ranchers that grow the sheep, sheer and spin the wool and knit the products. These can be purchased near our base camp or in other remote locals visited on our trips.  In other areas Chile offers a wide range of goods made from copper, bronze, and leather. Jewelry made from the deep blue lapiz lazuli stone is a favorite buy. A good selection of Chilean handicrafts can be found at shops throughout the country. In Santiago, one will find small boutiques and malls in Providencia and downtown; both Ahumada and Huerfanos are traffic-free streets with many shopping opportunities. Shopping hours are 9:00am to 8:00pm Monday through Friday, and 10:00 am to 2:00 pm on Saturday.


Argentina: If you are tavelling by private transfer on the Bariloche - Trevelin route visit the artists fair every Saturday at the mid-way point, the Artsy community of El Bolson.   Ask you driver to stop for a half hour on the inbound towards Trevelin if you have the time.


5. What is the Culture of Expediciones Chile?

All companies tend to reflect the values of the founder. See our River Philosophy.  We believe one can have great times and exeptional experiences with the challenges of the natural environment, the natural high associated with exercise, the beauty of learning secrets to new skills, and the incredible beauty of Patagonia and its local culture. Our clients are incredibly successful, well educated and from diverse countries from all over the world. The dinner conversations are often profound, and the shared experiences are very bonding. Many of our clients stay in touch with us, and other trip members after their trip. We have families on some of our trips and we think you would be proud to have your kids exposed to the young adults that comprise our staff. They are an impressive group. There is also time to be on your own, read a book, or enjoy being immersed with nature, especially at Campo Tres Monjas and during the adventure activities. The group comes together for the meals, after activity snack with "pisco sours," and of course during the challenges of our trips. Wine is served with dinner, alcohol is available at the camp and Condor during our after activity happy hour and many paddlers enjoy a beer or two after paddling. We always plan a last night fiesta to celebrate what we hope was an adventure of a lifetime.


- Chris Spelius - Company founder

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General Questions


1. Can I use my electrical appliances in Chile?

Chile and Argentina is on a 220V system. Almost all electronic equipment runs on 110 and 220 nowadays. Check the input on the back of the desired device and if it is possible to run on 220V, just get the proper adaptor. Plugs are a two or three pin variety. Some hotels might have adapters for appliances, Do not plan on bringing a hair dryer or electric shaver at CondorNest ranch, or Campo Tres Monjas. There is just enough power in the solar systems to recharge cameras, lap top, or ipad and an adapter is not needed as there is US style surge protectors to plug in to.


2. What time zone is Chile in?

During our winter season (summer in the northern hemisphere) Chile is Greenwich Mean Time minus three hours (Daylight savings time is in effect.) In the summer Chile is two hours ahead of New York and five hours ahead of California. From Dec 31 to March 15 Bariloche and Esquel Argentina have been in the same time zone as Chile.


3. What time zone is Argentina in?

There has been variations in the time zones within Argentina the last several years because of disagreements between the Provinces and the National government. The bottom line is that on the last day of December the provinces in which Bariloche and Trevelin reside follow the same time as Chile. After March 15th to the last day of December, all of Argentina returns to the same time, one hour ahead of Chile. It is wise to check the official time as soon as you arrive at your new destination as Argentina has had changes at the last moment in time zones. Expediciones Chile has planned for these irregularities for your pick-ups, drop-offs and border crossings.


4. Is smoking allowed on your trips?

We request that clients do not smoke in vehicles, at meals, or in group situations. It is absolutely forbidden to smoke inside domes Cabins and/or tents. In addition illegal drugs are not permitted. Guide staff is aware of this before they were selected. There can be no illegal drugs used on our trips. The border guards have dogs that perodically check bags when entering Chile.  Any staff would lose their jobs if participating with anyone in illegal activities.


5. Is there telephone and internet available on the trip?

There are two cell networks in Futaleufu, Telefonica and Claro and high bandwidth Internet at several Internet cafes.  Blackberries and iphones have been able to send data with minimum configuration. These devices activated for Chile and Argentina have come in really handy for our clients while they travel.

We are working on getting Internet to the Campo Tres Monjas camp and CondorNest for the 2012 season.

Usually during your trip you will be able to connect during the week and in case of an emergency we will get you to a signal as soon as possible. Fax machines, telephones and Internet access are available at Punta Arenas and Puerto Natales. In Torres del Paine, one will find a satellite public telephone at the mountain hut close to the Ecocamp Torres. If you can activate a cell phone for international use, it is a great security to have communication with our office.


6. What will the weather be like in Chile?

Remember that between Oct-March it is summer in South America and Santiago will probably be warm. In the city, daily temperatures will range between 23°C -28°C (mid-70s and mid-80s F), while at night it will most likely be in the 18°C (upper 60s F). Further south, in Patagonia, the weather can be very unpredictable and can change drastically and unexpectedly. On a sunny day, daytime temperatures can be very pleasant, ranging between 13°C -20°C (low 60s and low 70s F). However, rain, high winds, and cold air can blow in quickly even during the summer months, making the temperatures drop into the –1°C/5°C (30s and 40s F). Snow is a possibility. Be prepared for these changes at all times, as one will most likely experience the area's fickle moods. Rest assured, however, just as quickly as the weather turns nasty, it can turn balmy, too! Nighttime temperatures will most likely be in the –1°C /5°C (30s and 40s F) depending on the weather. See our online guidebook for information on the Patagonia Weather and Climate.


7. Can I ship gear to Futaleufu so I do not have to carry it in my baggage?

Yes, through Puerto Montt Chile. Cielomaraustral is a service that ships packages from Puerto Montt on flights to Chaiten 3 to 5 days each week. A bus to Futaleufu meets each flight and takes the cargo and packages to Futaleufu. We trust this service and if you can get the package to this service in Puerto Montt we will monitor the delivery to Futaleufu. Though we are not financially responsible for loss or damages of your package, we have pull with this company and will help in the unlikely case you have problems.


HOW TO Ship Internationally to Puerto Montt

US Postal Service/Fed Ex/UPS We have had good luck with the USPS to get to Chile.

UPS OPTIONS

1. USPS Global Express Guaranteed 1-3 business days 1 lb costs - 79 usd 6 lbs -171.50 usd

2. USPS Express Mail International 3-5 Business days 6 lbs 57.25 usd

3. USPS PRIORITY MAIL INTERNATIONAL 6-10 business day 6 lbs - 42.25 usd


HOW to address your package to the local express mail and package service that gets it to Futaleufu.


Your Return Address

Ship to: Cielomaraustral:

Quillota 245 Local 1

Puerto Montt

CHILE fono +56.65.26.36.54

Para enviar a Futaleufu: First Name/ Last name

(Expediciones Chile Gabriela Mistral 296)



Send a quick email to: Email to Cielomaraustral Explain in English a package is coming from and a copy of your shipping so they know what to expect. Explain which service will be delivering it.


HOW TO RECEIVE: ASK EXCHILE TO LOOK FOR THE PACKAGE to pick up package so it is waiting for you when you get there. Receiver needs to pay the express charge from Puerto Montt to Futaleufu at pick up even if pre paid the other shipping. IF we have your visa card we will charge your card plus 10% for the local shipping and pay and have it waiting in the office when you arrive. These charges are reasonable and much cheaper than the International shipping.

Pick up Spot in Futaleufu. You can ask exchile to pick it up for you and you can reimburse us when you arrive.

Uva Carrasco

Balmaceda 501

Futaleufu

Provincia Palena

Chile

fono +56.65.721.360

TO Ship Nationally within Chile:
USE: Chile express, or Blue Express to Cielomaraustral address in Puerto Montt

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Located in the South America, Expediciones Chile specializes in adventure travel vacations in Patagonia, Chile and Argentina. Go Patagonia rafting on Chile’s world famous Futaleufu river. Go trekking in Chile with us and experience Torres de Paine, Cerro FitzRoy, Las Glaciares National Parks. Go Patagonia horseback riding in the Futaleufu valley. Kayak Chile whitewater from Expediciones Chile kayak eco camp. Go sea kayaking Chile from the Andes to the Ocean or participate in a kayak instruction week. We also have yoga rafting trips and eco tours. Experience world class fly fishing Patagonia style from our fly fishing ranch. Skiing Chile and Argentina trips. Find information about travel in Patagonia, Chile maps and weather in Patagonia on our website.

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