Payments, Confirmations, Inclusions & Cancellations

Q: What's Included with the Package Price?

A: All multi-day trip prices include: ground transportation, shuttles, lodging, meals, wine with dinner, guides, instruction, use of a kayak or raft, and other equipment required for your described trip. Unguided adventures do not include a guide but include support and information. Expediciones Chile transports you from Puerto Montt to Chaiten by air and Chaiten to Futaleufu by vehicle on the day your trip starts. If you fly in from Esquel Argentina we provide ground transportation from the Airport in Esquel to Futaleufu. These transports and reserves are included in the package price.

Q: What's Not Included?

Trip cost does not include: alcohol (other than wine with dinner), international air or other transportation not specifically detailed in the trip itinerary, or any other travel related expenses such as, but not limited to: entry fees, insurance, visas, passports, medical costs airport taxes, or other transportation costs resulting from a deviation from our itinerary. End of trip gratuities to the guides are also not included.

Q: When do I need to submit my deposit?

A: To secure a trip space, an initial deposit of $400 per person is required for all of our trips. You may make this payment by credit card (Visa, MasterCard, Discover, or American Express) at the time of booking or you may send a check payable to:

Expediciones Chile
PO Box 752
Sun Valley, Idaho 83353

Q: How will I receive my reservation confirmation and what are the next steps?

A: When you use our real-time availability online reservation system your reservation will be automatically processed along with your payment. In cases where you booked a custom trip you will receive a trip invoice from our office via email within a few days of booking. However, you reservation with us will be considered incomplete until you return the Liability Waiver , Medical Form , Travel Form and Skill Evaluator . It is mandatory that you return this forms to our office as soon as possible.

Q: When do I need to pay my balance?

A: Payment in full is due 90 days prior to trip departure and may be paid by check or credit card. For your convenience, we will charge the balance due to your credit card 90 days prior to trip departure (if full payment has not been received). We reserve the right to cancel your reservation if full payment is not collected by the due date.

Q: What if I must cancel my trip reservation?

A: If you must cancel any reservation, the information and reasons regarding the cancellation must be received in writing. The cancellation fee will follow the formula outlined below.

Cancellation Fees & Penalties
+ 91 days	61 to 90 days	60 to 0 days
$150.00 fee	Full deposit amount	No Refunds. Transfers and credits may be possible.

Our cancellation policy applies in all situations and there will be no exceptions for any reason. Expediciones Chile will not issue refunds for arriving late or departing a trip early. Expediciones Chile is not responsible for any expenses incurred due to travel delays, flight cancellations, or personal illness or injury. If you are concerned about the possibility of having to cancel, we STRONGLY urge you to consider trip cancellation insurance to protect your vacation investment.

Some of the most trying situations we must face as a company are those created by guests needing to make last minute cancellations. Creating a win/win scenario when a guest needs to cancel a reservation a few days prior to a trip departure is not easy. Expediciones Chile goes to great lengths and expense to prepare for a guest's arrival in Patagonia, Chile or Argentina. Our preparations include: reserving flights, scheduling guides, shuttle drivers and equipment, booking lodge and hotel rooms, and numerous other expenses involved in coordinating your trip. Given the circumstances, we generally do not have time to refill the space nor can we afford the financial loss that cancellations cause. Therefore, in deciding whether or not to buy cancellation insurance, consider the investment you are making in your vacation and whether or not you could afford the loss if you needed to cancel.


Q: What if I want to change my trip date?

A: Instead of cancelling a trip it may be possible to reschedule on another week. If you decide to change your trip date the following policies and fees apply. Transfer requests are required in writing. All transfer requests are subject to space availablity and are not guaranteed.

Transfer Policies and Fees
+90 days	90 to 61 days	90 to 61 days	60 to 0 days
No Fee or Penalty	Within the same season $100.00	Transfer to next season $150.00	Current season or following season $200.00

Q: What if other problems arise during my trip?

Limits of Liability - Expediciones Chile will use all of their resources, and connections, to help solve any, and all, travel issues that might occur during your trip. However; we cannot be held responsible, financially or otherwise, for injury, loss or damage, to property and/or person, resulting from acts beyond our control, such as: Natural disasters, flight schedule interruptions, cancellations, strikes, quarantines, theft, vandalism, civil unrest, terrorism, government changes in rules and regulations, and any other problem of a similar nature, not specifically listed. In addition, the costs of delays are not the responsibility of Expediciones Chile. Trips can be delayed by: Bad weather, road conditions, river levels, trail conditions, transportation problems, government intervention, sickness, or other factors beyond the control of Expediciones Chile. We publish trip prices well in advance of actual departure dates; because of this, we may be faced with the need to pass those increases to our Guests. You have our promise that we will work diligently to solve any such problems and limit the impact to our Guests – but, if an increase is warranted, we will notify you in writing of such changes as early as possible. It is because of these risks that we strongly encourage trip insurance, to guard against such unfortunate realities.